Do I have to install anything?
No. Flotello runs in the browser on your phone, tablet and computer. On a phone you can add it to your home screen — it then behaves like a regular app.
Does it work in the field?
That’s exactly what Flotello is built for. Handover and return — photos, checklist, signatures — are done from a phone right at the vehicle. All you need is an internet connection.
Where is the data stored and what about GDPR?
The data runs on servers in the EU (Frankfurt). The data processing agreement (DPA) is part of the terms and conditions you agree to at sign-up — no further paperwork is needed. Flotello deliberately stores no ID scans or personal identification numbers.
Can I charge in koruna as well as euros?
Yes. You pick the currency you charge customers in when setting up your company (CZK or €). Flotello’s subscription is billed in euros regardless.
We keep everything in Excel. Is that a problem?
Quite the opposite — you’re the ideal candidate. Vehicles and customers are set up in no time, and we’ll help you move over larger address books — write to info@flotello.app.
Can Flotello issue invoices?
Yes — you issue an invoice straight from the reservation, with or without VAT depending on whether you’re registered. The draft is pre-filled (rent, extra kilometres, deducted deposit), the number sequence is continuous and the document has everything it needs. Details in the Invoices and VAT guide.
What if a feature I need is missing?
Write to us at info@flotello.app. We build Flotello with rental companies, and feedback from real operations takes priority.
Can customers book online by themselves?
Yes. Under Settings → Public booking you enable a hosted company page (flotello.app/p/your-company) and get the code of a booking widget for your own website. The customer picks a vehicle and dates, and the reservation is only created after paying by card up front — this requires a connected Stripe account. Details in the Online booking guide.
Can I sell extras with a rental or charge for cleaning?
Yes. Under Settings → Extras you build a library of paid services (barbecue, bed linen, child seat) and choose per vehicle which are offered. A fixed cleaning or service fee is set directly on the vehicle — it adds itself to every reservation. It’s all covered in the Extras and fees guide.
Can I give a discount on the first and last day of a rental?
Yes — on the vehicle you enable the edge-day discount and enter it as a percentage. The customer usually picks up in the afternoon and returns in the morning — the discount reflects that without you rewriting the price by hand. It doesn’t apply to one-day rentals.
Can we have our own terms and conditions for customers?
Yes. Under Settings → Rental company you add your terms as text, or upload a PDF. The online customer has to agree to them before paying, and the consent is recorded with the reservation including the version of the terms in force at that moment.
Where do I keep an eye on vehicle inspections and insurance?
On the vehicle detail, in the Fleet records tab. You fill in the validity dates and the system itself flags what has expired or expires within 30 days. In the same place you also keep vehicle documents and the service history — see the Fleet records guide.
How do I cancel my account?
Any time — under Settings → Subscription click “Invoices, card and cancellation”. The secure Stripe portal opens, where you cancel the subscription (and also find invoices and card replacement). The paid period runs out and nothing further is charged. After ending you have 30 days to export your data, then we delete it (details in the terms and conditions).