Help

Guides and answers for running your rental company in Flotello — from signing up to refunding the deposit.

• Getting started — from sign-up to your first reservationHow to set up your rental company in Flotello, work through the initial setup and create your first reservation. Within 15 minutes, no assistance needed.
• Vehicles — price list, seasons, deposit, blocks and archivingHow to manage your fleet in Flotello: price lists including seasonal ones, mileage limits, accessory checklists, blocks and vehicle archiving.
• Fleet records — VIN, inspection, insurance, documents and servicingInternal fleet records in Flotello: technical details, inspection and insurance reminders, vehicle documents and service history in one place.
• Reservations and calendarHow reservations work in Flotello: the availability calendar, rental statuses, changing dates and price, reservation rules and cancellation.
• Extras and feesPaid rental extras (barbecue, bed linen, child seat), service and cleaning fees, and the surcharge for handover outside working hours.
• Online booking — your own page and a website widgetHow to enable public booking: a hosted rental company page, a booking widget for your own website, vehicle visibility and your own terms and conditions.
• Contracts and finger signingContract templates with variables, details filled in from the system, finger signing on the screen and the finished PDF emailed to the customer.
• Handover protocols with photosThe handover and return protocol: mandatory time-stamped photos, the accessory checklist, odometer readings and differences at return.
• Deposits and paymentsRecording card, cash and bank transfer payments, taking and refunding deposits, deductions for damage and connecting Stripe.
• Invoices and VATInvoicing settings (VAT registration, rate, prices with or without VAT), issuing an invoice from a reservation, number sequences, cancelling a document and the invoice list.
• Team and rolesInviting colleagues to your rental company, the difference between the owner and staff roles, and user limits per subscription tier.
• Subscription and tiersThe free trial, the S/M/L/XL tiers by fleet size, changing tiers and what happens when the subscription ends.
• Frequently asked questionsAnswers to the most common questions about Flotello: installation, data and GDPR, currencies, online booking, extra services, fleet records and moving your data over from Excel.

Didn’t find an answer? Write to info@flotello.app.

Interested in running a rental company beyond Flotello? Read our blog on running a rental company.